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Terms of Service

  • Price offered are based on combination of selected Hotels and Vehicle type mentioned on Package cost includes.
  • It is mandatory to carry photo ID proof ( Like Aadhaar Card, Election card, Pass port, Govt Servant Id Proof), while you are on tour.
  • Packages will be confirmed based on Availability of our preferred Hotels, with guests concern.
  • In case rooms are not available in our preferred Hotels, we will inform our Guest and will provide similar category of Hotel with new package price which may increase or decrease from the package cost offered earlier/in our website.
  • Room allocations are done by the hotel depending upon availability of confirmed room category at the time of check-in. For group booking (bookings with more than 1 Room) The Incredible Tours cannot guarantee all nearby rooms in Hotels/Resort. But we will make sure the hotel is providing the same room category /higher category rooms mentioned in our hotel confirmation voucher.
  • For the services contracted, a minimum deposit of 25% of the total Package cost is to be paid by Guest to M/s The Incredible Tours. The deposit is required to hold the booking on confirmed basis.
  • 100% payment is to be made 21 days (3 Weeks) prior to the date of start of our services. Any booking made within 21 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of confirming our service.
  • Tour packages for peak season periods (X-Mas, New Year, Diwali,  Navaratri/Durga Puja, Dussehra, Krishna Janmashtami etc) will be confirmed on 100% payment of Total Package cost on the time of Booking.
  • Extension of hotel accommodation in confirmed packages is subject to room availability on extra cost.  
  • We accept the payments only through Online Credit Card/Debit card, Bank Transfer (RTGS & NEFT) and Cash deposit in The Incredible Tours bank account. (Bank charges, if any would be strictly borne by payer).
  • The Incredible Tours will not accept any payments through Cheque, Demand Draft & Direct Cash payments on Arrival.
  • All refunds are based on our Cancellation and Refund policy. Please read the Cancellation and Refund policy before confirming the Tour Package.
  • Tour Package Rates are applicable only for the mentioned period, if any.
  • Any additional service which is not mentioned in Package cost Includes will be charged extra.
  • In all Hill Stations & wildlife destinations, rooms will be NON AC. In case any Hotels/Resorts offer AC rooms, will be charged extra on Package cost.
  • Vehicle rate and KMs are calculated based on the Itinerary provided for each Tour packages.  If any extra KM/transfers/other destinations and sightseeing cannot be included in any package after the trip starts.
  • Any amendment/changes in accommodation, vehicle and other services will not be entertained once the trip got started. All amendment/changes will be treated as cancellation of confirmed room/vehicle & other services and cancellation policy will be applicable on the same.
  • Any additional expenses incurred due to any flight delay or cancellation, poor weather conditions, road sliding due to natural calamities/natural disasters, Political closures etc.
  •  In case of any unexpected bandh, Hartal and other strike, we will make alternative arrangements according to the situation of that time. Any expenses incurred due to the same will be charged extra (We will do our Maximum support to avoid extra expenses).
  • Early check-in or late check-out is subject to Rooms availability in respective Hotels/Resorts/Houseboat and will be charged extra.


CANCELLATION / NO SHOW / EARLY DEPARTURE POLICY:
In case of cancellation of Tour package/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

  • 30 days and above, prior to arrival - 10% of the Tour Package/Service cost.
  • 29 days to 15 days prior to arrival - 30% of the Tour Package/Service cost.
  • 14 day to 08 days prior to arrival - 50% of the Tour Package/Service cost.
  • 07 days and less, prior to arrival or no show – 100% of the Tour Package/Service cost.

IMPORTANT NOTE:
A. Irrespective of above mentioned cancellations slabs - incase of cancellation of tour / travel services after the booking is made with us - a minimum 10% service charges would be applicable.

B. In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

C. Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

  • I. High Peak Season bookings (from 20th Dec to 15th Jan).
  • II. Festival Season Bookings (Diwali,  Navaratri/Durga Puja, Dussehra, Krishna Janmashtami etc).
  • III. Bookings for the periods of school & college vacations & Long Weekend holidays in India.



REFUND POLICY:
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

HOTEL/HOUSEBOAT RESERVATION & CHECK IN/CHECKOUT POLICY:

  • Check in time    : 1400 hrs & checkout time    : 0900 hrs (mentioned check in/checkout timings may vary from hotels to hotels, as per the hotel management policies).
  • Some Hotels are Having 24 Hours as Check in and Checkout time. (From the time of Check in till the next day same time guest have to Checkout)
  • Early Morning arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night of the exact arrival date.
  • Late check-outs are subject to Room availability of respective Hotel/Resort. In case of High occupancy rates, Hotels/Resorts will not allow late Checkout.
  • Early check-in or late check-out is subject to Rooms availability in respective Hotels/Resorts/Houseboat and will be charged extra.
  • Last minutes extension of accommodations cannot be entertained. In case of any urgency we will try to make it or arrange alternative, after consulting to the concern Sales/Reservation departments.



VEHICLE & TRANSPORTATION POLICY:

  • Please note that the cost of extra usage of vehicle (cars/coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.
  • The Incredible Tours is not responsible if the guest directly take the vehicle for any transfer’s or sightseeing which is not included in the Itinerary.
  • We will be providing the vehicle service only for our Tour packages as per the Itinerary given to the Guest at the time of confirmation of Tour Package.
  • Our drivers duty timing are from 0800 Hrs to 2000 Hrs. Extra driver allowance is applicable if the guest use the vehicle after or before the duty timings


OUR LIABILITIES & LIMITATIONS:

  1. Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India/any State Govt, the same would be charged as extra and will intimate to the Guest.
  2. All our service cost is based on the prevailing rates as negotiated by us with the Hotels/Resorts, Transporters, Houseboat, Ferry services, airlines etc. All our Vendors retain the right to modify the rates without notice. In case of such change, the rates quoted by us before modification can be changed by us according to the modifications made by our vendors.
  3. All our itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. The Incredible Tours reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants' safety, comfort and general well being without making any rebate, allowance or refund and extra cost, if any, would be payable by Guest/Client who confirm the Tour Package.
  4. The Incredible Tours shall not be responsible for any delay or change in programme or expenses incurred or special / consequential loss, injury and damage - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.
  5. Our Tour packages cost does not include any type of insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.
  6. The Incredible Tours reserves the right to cancel any services in case it deems that the tour, trip or passage is impracticable for any reason or should circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason thereof.
  7. The Incredible Tours reserves the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it shall not be required to show any reason for doing so.